Fresh Start Maids provides residential and commercial cleaning throughout the Washington, DC metropolitan area, with a primary focus on Washington, DC and nearby Maryland communities. Service availability depends on the property address, crew schedule, and the type of cleaning requested. Submit your ZIP code or address through our quote form so our team can confirm coverage.

Complete our online quote request with your contact information, ZIP code, service type, and a brief description of the property. A team member will contact you to discuss your cleaning needs, review any special requests, and provide a personalized, no-obligation estimate. We do not issue a final price until we understand the scope of work.

Our core services include residential cleaning, deep cleaning, move-in and move-out cleaning, Airbnb or short-term rental turnover cleaning, and commercial or office cleaning. Optional add-ons may be available for appliances, baseboards, interior windows, cabinets, and other detailed tasks.

Yes. You may request a one-time cleaning or establish a recurring schedule such as weekly, biweekly, or monthly service. Recurring cleaning can help maintain a consistently clean home and may require less time than an occasional deep cleaning after the initial visit.

Standard cleaning focuses on routine maintenance tasks such as dusting, wiping accessible surfaces, cleaning bathrooms and kitchens, vacuuming, and mopping. Deep cleaning is more detailed and may include heavier buildup, baseboards, doors, detailed fixtures, and other areas that require additional time. The exact scope is confirmed before service.

Yes. We clean apartments, condominiums, townhomes, and single-family homes. When requesting a quote, tell us about parking, elevators, loading access, building rules, and any concierge or key procedures that could affect arrival or entry.

Cleaning time varies based on the size and condition of the property, service type, number of rooms, requested add-ons, and crew size. We provide an estimated arrival and service window after reviewing your needs, but unusually heavy buildup or unexpected conditions may require additional time.

Residential customers generally do not need a long-term contract for one-time or recurring cleaning. Commercial cleaning arrangements may use a written service agreement that defines the scope, schedule, access procedures, pricing, and quality expectations.

We try to provide consistency whenever scheduling allows. Staffing may change because of illness, time off, training, or route adjustments, but the service instructions and property notes should remain attached to your account so any assigned team can follow the agreed scope.

Choose standard cleaning for routine upkeep, deep cleaning for a more detailed reset, move-in or move-out cleaning for an empty or transitioning property, Airbnb turnover cleaning for guest-ready rentals, and commercial cleaning for offices or business facilities. Our team can help confirm the best option after discussing your goals.

Absolutely. Just let us know your priorities before we begin.

You do not need to pre-clean. However, picking up clothing, toys, dishes, and loose items allows the team to reach surfaces and floors more efficiently. If you need organizing or dishwashing, ask whether those tasks can be added to the service scope.

Let us know about pets before the appointment. Friendly pets may remain in the home if they can stay safely away from active cleaning areas, open doors, equipment, and products. Anxious, protective, or escape-prone pets should be secured in a separate room, crate, or off-site location.

Children may remain in the home when supervised, but they should stay away from wet floors, cleaning products, equipment, and active work areas. For safety and efficiency, designate a separate room or activity area whenever possible.

Store cash, jewelry, medications, important documents, collectibles, and fragile items in a secure location before service. Tell us about delicate surfaces or objects that require special handling, and do not leave unstable or damaged items in active cleaning areas.

Yes, please provide accurate parking, loading, elevator, concierge, gate, and access instructions before the appointment. Any permits, guest parking passes, elevator reservations, or building approvals should be arranged in advance to avoid delays.

Describe the condition honestly when requesting a quote and share photos when requested. Heavy buildup, excessive clutter, grease, pet hair, or neglected areas may require a deep cleaning, additional labor, specialty products, or a revised estimate before work begins.

Yes. Add special instructions to your quote request or send them before the appointment. Clearly identify priority rooms, surfaces to avoid, product preferences, alarm procedures, pet information, and any tasks that are outside the standard checklist so the scope can be confirmed.

For linen-changing services, leave clean sheets or linens in a clearly marked location and remove personal items from the bed. Confirm in advance whether bed-making or linen changes are included in your selected service or treated as an add-on.

If access is unavailable at the scheduled time, contact our team immediately. A lockout or inaccessible property may be treated as a late cancellation because crew time and travel have already been reserved. Any applicable fee should follow the confirmed booking policy provided before service.

A standard house cleaning typically covers routine dusting, accessible surface wiping, kitchen and bathroom cleaning, exterior appliance wiping, trash removal, vacuuming, and mopping. Exact tasks vary by property and package, so review the confirmed checklist before service.

Deep cleaning targets areas that need more detailed attention than routine maintenance. Depending on the quote, it may include baseboards, doors, detailed fixtures, heavier buildup, cabinet fronts, reachable vents, and other neglected areas. Inside appliances and cabinets may remain separate add-ons.

Yes. Move-in and move-out cleaning is designed for empty or mostly empty properties and focuses on preparing the space for new occupants, a landlord inspection, listing, or turnover. Tell us whether appliances, cabinets, closets, walls, or windows require interior cleaning.

Interior refrigerator and oven cleaning may be requested as add-ons. The appliances should be emptied, safe to access, and in working condition. Extremely heavy grease, burnt residue, mold, pests, or unsafe conditions may require specialty service or a revised estimate.

Interior cabinet and drawer cleaning is generally an add-on and works best when the spaces are emptied before arrival. If items remain inside, the team may clean only accessible surfaces or decline to move personal belongings.

Interior glass, sills, and reachable window areas may be available as add-ons. Exterior windows, screens, tracks, high windows, hard-water stains, and ladder work may require separate pricing or a specialty provider.

Light dusting of accessible trim may be part of routine service, while detailed hand-wiping of baseboards, doors, frames, and trim is commonly included in deep cleaning or added separately. Confirm the condition and number of rooms when requesting a quote.

Laundry, dishwashing, and organizing are not automatically included in house cleaning. Limited assistance may be available when requested in advance and clearly included in the quote. Large organizing projects or excessive dishes may require a separate service.

Fresh Start Maids may coordinate selected specialty services directly or through qualified partners as availability expands. Carpet extraction, upholstery cleaning, pressure washing, exterior cleaning, and similar work should be quoted separately from routine house cleaning.

Yes. Tell us your priorities, rooms to skip, add-ons, product preferences, and areas that need extra attention. A customized cleaning plan helps align the team’s time with your goals, but requested tasks must be confirmed before service and may affect pricing.

House cleaning prices depend on the size and condition of the home, number of bedrooms and bathrooms, service type, frequency, pets, add-ons, and access requirements. Fresh Start Maids provides personalized quotes rather than relying on one flat price for every property.

Pricing may be based on the defined scope rather than simply the time spent. A team can sometimes complete work faster without reducing the amount of labor or value provided. Your estimate should explain the quoted service, included tasks, and any conditions that could change the price.

Important pricing factors include square footage, number of rooms, property condition, cleaning frequency, pets, clutter, parking, stairs, elevators, add-ons, and the level of detail requested. Accurate information and photos help reduce surprises when the team arrives.

Quote requests are generally free and carry no obligation. A team member may ask follow-up questions, request photos, or recommend a walkthrough for larger homes, move-out projects, offices, or properties with unusual conditions.

The price may be adjusted when the actual condition, size, access, or requested tasks differ substantially from the information provided. The team should explain material scope changes and obtain approval before performing additional billable work whenever practical.

Available payment methods should be confirmed when booking and may include electronic payment, card, invoice, or another approved method. Payment timing and any authorization requirements will be explained before the appointment.

Payment terms depend on the service and customer type. Residential balances are commonly due on or before the service date, while approved commercial clients may receive invoice terms. Your confirmation will state the amount due, deposit requirements, and payment deadline.

A deposit may be required for larger, first-time, move-in or move-out, specialty, or labor-intensive appointments. The deposit amount varies by project and will be disclosed before booking. Deposits reserve crew time and are subject to the confirmed cancellation policy.

Only tasks listed in the confirmed quote are included. Refrigerator interiors, ovens, cabinets, detailed windows, excessive buildup, and other add-ons may carry separate charges because they require additional labor and supplies.

Recurring service may be priced differently because a consistently maintained property often requires less intensive work than an occasional cleaning. Frequency-based pricing depends on the home, scope, and schedule and will be reflected in your personalized quote.

We want customers to feel confident in the completed service. If you believe an included area was missed, contact us within the stated quality-reporting window and provide details or photos. We will review the concern and determine the appropriate corrective response under the service policy.

Inspect the property as soon as practical and report concerns within 48 hours unless your written confirmation states a different period. Prompt notice allows us to compare the issue with the service checklist and address eligible missed areas before the condition changes.

When a reported concern involves an included task and is submitted within the applicable reporting window, we may schedule a touch-up or reclean of the affected area. The remedy depends on the original scope, property condition, access, and documentation provided.

Our first goal is to understand and correct eligible service concerns. Refund decisions, if any, depend on the circumstances and the written policy provided with the booking. A reclean or touch-up may be the primary remedy for a missed included task.

Quality depends on clear scopes, property notes, task checklists, team training, supervisory review, and customer feedback. Recurring clients should communicate changing priorities so the cleaning plan stays aligned with the property’s needs.

When practical, the team reviews the completed work before leaving. If you are present, you may be invited to identify immediate concerns. For unattended properties, inspect the service promptly and report any issue within the stated policy window.

Notify us promptly, preserve the item and surrounding area, and provide photos and relevant information. We will review the incident, the item’s condition, the reported value, and the circumstances. Do not repair or discard the item before the review unless safety requires it.

Some stains, discoloration, mineral deposits, mold, corrosion, worn finishes, and permanent damage cannot be safely removed through routine cleaning. The team may explain the limitation, attempt an approved method, or recommend a specialty provider rather than risk surface damage.

You can contact the team by phone, text, email, or the communication method listed in your confirmation. Specific feedback about rooms, tasks, and surfaces is most helpful. Reviews are appreciated, but service concerns should also be reported directly so we can respond.

Yes. Recurring-client notes may include priority rooms, surfaces to avoid, product preferences, pet information, access instructions, and approved add-ons. Notify us when anything changes so outdated instructions do not affect future service.

Please provide at least 24 hours’ notice when canceling or rescheduling a residential cleaning. Late cancellations may be subject to a fee because crew time has been reserved. Larger jobs, deposits, commercial services, and specialty projects may have different written terms.

A late-cancellation fee may apply when notice is provided less than 24 hours before the scheduled start time. The specific fee or deposit treatment should be disclosed in the booking confirmation and may vary for standard, deep, move-out, or large cleaning projects.

Contact us as soon as possible with your preferred dates and times. Rescheduling is subject to crew availability, route planning, and the notice period in your confirmation. A requested date is not guaranteed until the team confirms it.

Traffic, parking, weather, and earlier appointments can affect arrival times. We will make reasonable efforts to communicate significant delays. Because cleaning duration varies, customers should rely on the confirmed arrival window rather than an exact minute unless specifically arranged.

You may request a preferred time, but availability depends on the service route, crew schedule, and estimated duration of earlier appointments. Time-sensitive access, elevator reservations, or building restrictions should be disclosed before booking.

Service may be delayed, rescheduled, or canceled when road conditions, closures, power outages, public safety concerns, or other emergencies make travel or cleaning unsafe. We will communicate available options and apply the applicable weather or emergency policy.

Contact us before the cancellation deadline. Skipping a visit may affect the condition of the property and the price or duration of the next cleaning, especially when a biweekly visit becomes a monthly interval.

Yes. Contact us with the requested end or pause date and follow any notice requirements in your service agreement. Outstanding balances, reserved appointments, or commercial contract terms must be resolved before the account is closed.

Running water, electricity, safe lighting, and reasonable climate conditions are generally required for service. If essential utilities are unavailable, the appointment may need to be rescheduled and could be treated as a late cancellation depending on the confirmed policy.

Yes. Service may be declined or stopped when the property contains unsafe structural conditions, active pests, biohazards, aggressive animals, illegal activity, weapons left unsecured, extreme temperatures, harassment, or other conditions beyond routine cleaning.